1. Introduction
Pharm Support Network Ltd, trading as Pharmacist Support Network (“PSN”, “we”, “our” or “us”), is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable data protection legislation.
2. Who we are
Pharm Support Network Ltd trades as Pharmacist Support Network and provides remote clinical pharmacist services to GP practices, Primary Care Networks, NHS organisations and other healthcare providers.
Richardshaw Road, Leeds, LS28 6LE
3. Information we collect
We may collect and process different types of personal information depending on how you interact with PSN.
Website enquiries
Name, email address, organisation name, telephone number where provided, and information contained within your enquiry.
Recruitment information
Name, contact details, CV, employment history, qualifications, professional registration details, references and compliance information.
Contractor and workforce information
Contact details, professional registration information, identity verification documents, training records, compliance information, invoicing details and contractual information.
Business administration information
Information required for client relationship management, service delivery, contract management, financial administration and regulatory compliance.
4. Patient information
Pharmacist Support Network provides clinical pharmacy services to GP practices, Primary Care Networks and NHS organisations.
In most cases, patient information remains under the control of the commissioning GP practice, PCN or NHS organisation. PSN clinicians access patient records directly within authorised NHS clinical systems, including EMIS and SystmOne, solely for the purpose of delivering contracted clinical services.
- The commissioning GP practice, PCN or NHS organisation is generally the Data Controller.
- Pharmacist Support Network generally acts as a Data Processor and processes information under the instructions of the relevant Data Controller.
- PSN does not operate an independent patient record system for the storage of clinical records.
- Questions regarding records held by a GP practice, PCN or NHS organisation should usually be directed to that organisation.
5. How we use your information
- Respond to enquiries.
- Deliver contracted services.
- Recruit and engage workforce members.
- Manage contractors and associates.
- Process invoices and payments.
- Meet legal and regulatory obligations.
- Improve our services.
- Maintain information governance and security standards.
6. Lawful basis for processing
We process personal information under one or more lawful bases, depending on the circumstances.
- Consent.
- Performance of a contract.
- Compliance with a legal obligation.
- Legitimate interests.
- Provision of health and care services, where applicable.
7. Information sharing
We only share personal information where it is necessary, appropriate and lawful.
- GP practices.
- Primary Care Networks.
- NHS organisations.
- Professional regulators.
- Accountants and professional advisers.
- Information technology providers.
- Regulatory bodies where required by law.
We do not sell personal information to third parties.
8. Systems and service providers
PSN may use secure third-party systems and providers to support service delivery and business administration.
- NHSmail.
- Microsoft 365.
- EMIS.
- SystmOne.
- Accurx.
- Webflow, as our website platform and hosting provider.
- NHS-approved remote access solutions.
Providers are expected to maintain appropriate security, confidentiality and data protection standards.
9. Information security
PSN takes information governance and cyber security seriously and maintains proportionate safeguards around the information it handles.
Clinical staff access NHS systems using authorised credentials and approved access methods.
10. Data retention
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, meet contractual requirements, comply with legal obligations and satisfy regulatory requirements.
Retention periods vary depending on the type of information involved.
11. Your rights
Under UK data protection law, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request erasure in certain circumstances.
- Request restriction of processing.
- Object to processing.
- Request data portability where applicable.
- Withdraw consent where processing relies on consent.
Requests should be sent to info.psn@pharmacistsupportnetwork.co.uk .
13. Complaints and contact
If you have concerns about how your personal information has been handled, please contact PSN in the first instance.
Ground Floor, Radley House,
Richardshaw Road, Leeds, LS28 6LE
Telephone: 0303 123 1113
Website:
www.ico.org.uk
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, regulatory guidance, technology or our services.
The latest version will always be available at www.pharmacistsupportnetwork.co.uk.